Frequently Asked Questions

Choosing home care for yourself or someone you love is a significant decision, and it is natural to have questions along the way. At Thrive Home Care, we believe that clear, honest answers are the first step toward peace of mind. In the sections below, you’ll find responses to the questions we hear most often about our services, caregivers, scheduling, and costs. If you don’t see what you’re looking for, our compassionate team is always here to listen and help, so please reach out at any time.

Common Questions

What are the advantages of an in-home care provider compared to a shared living facility?

In-home care provides personalized, one-on-one support in the comfort of your loved one’s home. It offers flexible scheduling, meaningful companionship, familiar surroundings, and attentive care tailored to individual needs.

What are the billing and payment options?

At Thrive Home Care, invoices are sent weekly, and payment is due upon receipt. We accept long-term care insurance, checks, cash, ACH transfers, Zelle, and debit or credit cards with a 3.5% processing fee.

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What happens in a medical emergency?
In the event of a medical emergency, our in-home care providers are trained to call 911 immediately. We also ask that families provide both the agency and the caregiver with any additional instructions or preferences to ensure the best possible response.
What happens when the client goes to the hospital or travels out of town?
When a client is away, their caregiver can resume care upon the client’s return home. For longer absences, we try to keep the same caregiver scheduled or work with the client and family to find a suitable replacement.
What happens when the regular in-home care provider gets sick or needs time off?
If your regular caregiver is sick or needs time off, our Staffing Coordinator will arrange a substitute as soon as possible. We prioritize caregivers you have previously worked with and prefer to help ensure consistent, reliable care.
What is the typical length of time before a client gets comfortable with the new care arrangement?
It typically takes one (1) to three (3) days for clients and caregivers to adjust to a new care arrangement. Open communication helps address concerns and ensure clients feel safe, comfortable, and well supported at home.
What if the client does not like the in-home care provider?
If a caregiver is not the right fit, you may request a change at any time. Thrive Home Care’s Care and Staffing Coordinators will manage the transition and work to make it as smooth and comfortable as possible.
How do we select our in-home care providers?
We select caregivers through staff recommendations, graduate outreach, and online and print recruiting. Each caregiver must have at least three years of professional experience and is matched to clients based on their unique needs.

Caregiver Provider
Can we interview the in-home care provider before services begin?
Yes. We encourage clients and their families to interview our in-home care providers before services start. This gives you the opportunity to meet the caregiver, ask questions, and ensure they are a good fit for your needs and comfort.
What services are provided?
Thrive Home Care offers personalized services designed to meet each client’s unique needs. Our non-medical care may include post-surgery recovery support, assistance with activities of daily living (ADL), companionship, meal preparation, personal care, mobility assistance, bathing and grooming assistance, and transportation to appointments.

Basic and Advanced Care Services Client Transportation
What services cannot be provided by an in-home care provider?
In-home care providers cannot perform invasive medical procedures such as major wound care, tube feeding, IV therapy, or tracheotomy care. These require licensed healthcare professionals. Caregivers can provide medication reminders, while Thrive Home Care offers medication management overseen by Care Coordinators.
Are there any special arrangements that can be made?
We do our best to match each client with a caregiver who shares similar interests and, whenever possible, respects their preferences. Any special arrangements, such as driving privileges, must be discussed and agreed upon in the signed service contract before care begins.
What does the client need to provide?
We understand that every home is different. While a private bedroom is not required, caregivers must have a designated space to store their personal belongings and a comfortable area to rest or sleep. They should also have access to household amenities, including the bathroom, for their personal care needs.

Respite Care

What is Respite Care?
Respite Care provides temporary relief for caregivers by offering professional support, allowing them to take a well-deserved break while ensuring their loved one continues to receive quality care.

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How long can Respite Care be provided?
Respite Care can be arranged for a few hours, a full day, or longer periods, depending on the client’s needs and preferences.
Can we schedule Respite Care regularly?
Yes. Respite Care can be scheduled as needed, whether for a one-time service or for ongoing support to assist the client over time.

Extended Care

What is the difference between Extended Care and Hourly Care?
Extended Care provides longer shifts with continuous support, ensuring consistent assistance throughout the day or even the week. Hourly Care, on the other hand, offers support for a set number of hours each day, giving flexibility while still meeting the client’s needs.

Extended Care Hourly Care
How do we know if Extended Care is needed?
Extended Care may be the right choice if a client requires constant supervision or ongoing assistance with daily activities over an extended period. Thrive Home Care can help assess the situation and recommend the appropriate level of care to meet the client’s needs.
Can Extended Care be provided for long-term and short-term needs?
Yes. Extended Care can be arranged for a few days, several weeks, or on a long-term basis, depending on the client’s needs.

Hourly Care

What is included in Hourly Care?
Hourly Care provides non-medical care tailored to each client’s needs. Services may include post-surgery recovery support, assistance with activities of daily living (ADL), companionship, meal preparation, personal care, mobility assistance, bathing and grooming assistance, and transportation to appointments.

Basic and Advanced Care Services Client Transportation
How do we determine the hours of care needed?
The number of hours provided depends on the client’s specific care needs. Our Care Coordinators will assess the client’s health and recommend a personalized care plan to ensure the appropriate level of support.
Can we schedule Hourly Care on a regular basis?
Yes. Hourly Care can be arranged as a one-time service or on a recurring schedule, depending on the client’s needs.

Client Transportation

Do we provide Client Transportation?
Absolutely! Our bonded and insured in-home care providers offer safe, reliable, door-to-door transportation with personal assistance for medical appointments, grocery shopping, social activities, family visits, and other essential outings.

Client Transportation
Are the drivers trained to assist during travel?
Yes. Our drivers are also trained caregivers who can assist with mobility, provide support getting in and out of the vehicle, and ensure comfort and safety throughout the trip.
Can we schedule Client Transportation in advance?
Yes. Client Transportation can be scheduled in advance for one-time appointments or recurring trips, depending on your needs. Advance scheduling helps ensure that transportation arrangements are planned in advance and available when you need them.
Is Client Transportation safe for seniors or individuals with disabilities?
Yes. Our Client Transportation is specifically designed for seniors and individuals with disabilities. We prioritize safety, comfort, and reliability on every trip to ensure peace of mind for both clients and their families.
What happens if we require assistance during the ride?
Our in-home care providers are available to assist with mobility, provide medication reminders, and address any other needs you may have during travel, ensuring a safe and comfortable journey.

COVID-19 Information

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